Improve efficiency, increase flexibility, capacity with cost effective services.
At IntelliTech we also offer maintenance and support services to ensure that you have a curated experience.
Maintenance services include both hardware maintenance and support services, and network software maintenance and support services. Hardware maintenance and support services are preventive and remedial services that physically repair or optimize hardware, including contract maintenance and per-incident repair. Hardware support also includes online and telephone technical troubleshooting and assistance for setup, and all fee-based hardware warranty upgrades.
Sales of all parts are also included, exclusive of parts bundled with maintenance contracts. This segment includes only external customer spending on these services. Software maintenance and support services include long-term and pay-as-you-go (incident-based) support contracts. Software support contracts include remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance.
In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services. Software products and technologies covered under this category include operating systems and infrastructure software. Software support services do not include the purchase of subscriptions that provide entitlement and rights to use future minor versions or future major releases of software.
The benefits of having maintenance and support services include:
In today’s competitive technology-driven world, no organization can afford to stay far behind in adopting cutting-edge technology, services, or tools. IT maintenance and support services are focused on analyzing the performance and accessibility of software updates to ensure the application’s competitiveness in the market. IT support and maintenance services include comprehensive software and hardware support for your business.
Outsourcing IT maintenance and support service provides lots of benefits. The following are the immediate and long-term benefits of selecting IT maintenance and support service for application software maintenance:
We offer both basic and advanced software support. Our professionals have experience servicing legacy systems and software solutions developed by other companies after the project is complete. In addition, we keep source code, documentation, user manuals, runbooks, and metrics updated for effective technical assistance and maintenance.
Features Makes IntelliTech consulting Stand Out: